Managed IT Services – Outsourced IT Support Company
Base3 is an outsourced IT support company providing managed IT services across the UK – supporting and enhancing your IT infrastructure regardless of your system setup. Our engineers are experts in both on-premise and cloud-based environments, offering migrations, technical refreshes, and requirements gathering.
We not only support your current systems but also suggest improvements to simplify, secure, and optimise your IT environment. Our journey with you spans from planning to implementation and ongoing support.
Remote & On-Site Managed IT Support
Our engineers provide on-site support across various regions and offer comprehensive remote IT support. We onboard your systems to our central monitoring system to detect issues before they impact your business. We agree on service levels tailored to your needs.
Technical Refresh
We keep your IT systems up to date, conducting reviews to identify areas for improvement. Our services include hardware replacement, server upgrades, patching, and advising on cloud migration options. We ensure security compliance throughout the process.
Digital Transformation
We help automate and streamline your business processes, reducing manual effort and the risk of human error. Our services include implementation of digital technologies, workflow improvements, training, and ongoing support. We help businesses embrace digital change in line with the UK Government’s digital transformation strategy.
System Monitoring
We use remote monitoring agents to ensure your systems are running smoothly. This proactive approach helps us detect and address potential issues before they affect your business, ensuring minimal downtime.
Cloud Migrations
Our cloud engineers assist in migrating workloads to cloud providers, redesigning systems to leverage the latest cloud technologies. We also support Office 365 implementation and management.
From SMEs to larger organisations, Base3’s managed IT services give you access to experienced engineers without the overhead of an in-house team. We work as an extension of your business, proactively managing your technology so you can focus on what matters most.
ESSENTIAL
Features include:
- Limited Remote Support (Business Hours)
- Microsoft 365 Administration (Basic)
- Base SLA (e.g., 1 business day response)
- User Administration
- Access to Support Portal/Ticketing System
- Basic Device Setup
- Basic Security Guidance (Advisory only)
- Support for Standard Business Applications Only (O365)
- Monthly Report
- Anti-Virus Management
- Cyber Security Awareness Training
- Microsoft O365 Backup Service
MSP
Everything in Essential, plus:
- Unlimited Remote Support (Business Hours)
- Onsite Support *
- Basic Device Troubleshooting
- System Monitoring
- Patch Management
- RMM
- Network Monitoring
- 3rd Party Backup Service
* Onsite support only available during business hours and within coverage area
MSSP (Coming Soon)
Everything in MSP, plus:
- Vulnerability Management & Weekly Reporting
- 24/7 Security Monitoring (SOC)
- Threat Detection & Response
- Centralised Log Monitoring & Correlation
- Phishing Simulation
- Out of hours support
- Cyber Essentials Readiness Support
- Cyber Essentials Plus Preparation & Guidance
Contact Us
Ready to simplify your IT? Our managed IT services are designed to keep your UK-based business running securely and efficiently, from day-to-day support through to long-term digital transformation. Contact us to find out more today.